Refund Policy

Last updated: September 24, 2026

We want you to be completely confident buying NOVINA. This policy explains our guarantee, how to request a refund, and what to expect.

1. The 90-Day Money-Back Guarantee

Every NOVINA order is covered for 90 days from the date it is delivered. If you are not satisfied for any reason, contact us within that 90-day window and we will refund the product price of your order once your bottles are returned. Opened and empty bottles are accepted.

2. How to request a refund

  1. Email support@getnovina.com with your order number and the email address used at checkout.
  2. We reply within 1 business day with the return address and instructions. Please don't send a return before you hear from us, because unannounced returns can't be matched to an order.
  3. Ship your NOVINA bottles back, empty or not. Return shipping is paid by you. We recommend a trackable service, since we can't refund a return that doesn't arrive.
  4. Once your return arrives, we issue the refund to your original payment method within 5 business days and email you a confirmation. Your bank or card issuer may take another 5 to 10 business days to post it.

3. What is refunded

  • The full product price you paid for the returned order, after any discount applied at checkout.
  • Shipping on NOVINA orders is free, so there are no shipping charges to refund. Return shipping costs are not refunded.
  • The guarantee applies once per customer, to products bought directly from trynovina.com. Products bought from third-party sellers or marketplaces are not covered.

4. Subscription orders

Every subscription order is covered by the same guarantee as a one-time order, measured from that order's delivery date. If you request a refund, we also cancel your subscription unless you tell us to keep it active. See our Subscription Policy for skipping, pausing and cancelling.

5. Damaged, defective or incorrect orders

If your order arrives damaged, leaking or with the wrong item, email support@getnovina.com within 7 days of delivery with your order number and a photo. We'll send a free replacement right away. You won't need to return the damaged item.

6. Cancelling an order before it ships

Email us as soon as possible. If your order hasn't shipped, we cancel it and refund you in full. Once it has shipped, it's covered by the guarantee above.

7. Chargebacks

If something is wrong with your order, please contact us first. We resolve every refund request directly and quickly, and it's far faster than a bank dispute.

8. Contact

NOVINA is a brand of Forgeline Enterprises LLC.
30 North Gould Street, Sheridan, WY 82801, United States
Email: support@getnovina.com