Subscription Policy
Last updated: September 23, 2026
1. How subscriptions work
When you choose a subscription at checkout, your selected package is shipped and billed automatically at the frequency shown on the product page, at the subscription price shown at checkout, until you skip, pause or cancel. Refill schedules match your supply: for example, a 3-bottle (90-day) protocol refills about every 12 weeks so your next order arrives before you run out.
2. Billing
Your first order is charged at checkout. Each refill is charged to the payment method on file on its scheduled billing date, and ships within 1 to 2 business days after that. You'll receive an email reminder before each refill is billed.
3. Skip, pause or cancel anytime
There is no minimum commitment. You can skip a refill, change your frequency, pause or cancel at any time before your next billing date by:
- signing in to your account on trynovina.com and managing your subscription, or
- emailing support@getnovina.com with your order number. Requests received before your next billing date take effect before that refill is charged.
Cancelling stops future refills. It doesn't affect orders that have already shipped.
4. Price changes
If the price of your subscription ever changes, we'll email you at least 14 days before the new price is charged, so you can skip, pause or cancel first.
5. Failed payments
If a refill payment fails, we'll email you and retry the charge. If payment can't be collected, the refill won't ship and your subscription may be paused until your payment details are updated.
6. Refunds on subscription orders
Every subscription order is covered by the 90-Day Money-Back Guarantee. See our Refund Policy for how to claim.
7. Contact
NOVINA is a brand of Forgeline Enterprises LLC.
30 North Gould Street, Sheridan, WY 82801, United States
Email: support@getnovina.com